Search results for: itil-for-dummies

ITIL For Dummies

Author : Peter Farenden
File Size : 29.46 MB
Format : PDF
Download : 678
Read : 859
Download »
ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

ITIL Foundation Handbook

Author : itSMF Foundation
File Size : 28.55 MB
Format : PDF, ePub
Download : 991
Read : 217
Download »
Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Getting a Networking Job For Dummies

Author : Peter H. Gregory
File Size : 49.73 MB
Format : PDF, ePub, Mobi
Download : 149
Read : 1116
Download »
Everything you need to start your career in computer networking Looking to land that computer networking position? Look no further! Getting a Networking Job For Dummies offers all the tools and step-by-step guidance you need to stand out from the crowd, get your foot in the door, and secure a job in this fast-growing sector. In no time, you'll get a handle on networking roles, necessary education, training, and certifications, ways to brand yourself for your dream career, and so much more. These days, computer networking can be a complicated industry, and knowing what you need to do to make yourself an attractive candidate for a coveted networking position can make all the difference. Luckily, Getting a Networking Job For Dummies arms you with everything you need to be one step ahead of the game. Humorous, practical, and packed with authoritative information, this down-to-earth guide is your go-to handbook for scoring that sought-after computer networking position! Find the right organization for you Write a winning resume that gets attention Answer difficult interview questions with confidence Identify required certifications to get the job you want If you're a prospective computer networking employee looking to present yourself as a strong, competitive candidate in the computer networking market, this hands-on guide sets you up for success.

Service Management For Dummies

Author : Judith S. Hurwitz
File Size : 50.30 MB
Format : PDF, ePub, Docs
Download : 490
Read : 481
Download »
A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

CCSP For Dummies with Online Practice

Author : Deane
File Size : 30.79 MB
Format : PDF, ePub, Mobi
Download : 155
Read : 621
Download »
Secure your CSSP certification CCSP is the world’s leading Cloud Security certification. It covers the advanced technical skills and knowledge to design, manage, and secure data, applications, and infrastructure in the cloud using best practices, policies, and procedures. If you’re a cloud security professional seeking your CSSP certification, this book is a perfect way to prepare for the exam. Covering in detail all six domains, the expert advice in this book gives you key information you'll need to pass the exam. In addition to the information covered on the exam, you'll get tips on setting up a study plan, tips for exam day, and access to an online test bank of questions. Key information for all six exam domains Test -taking and exam day tips and tricks Free online practice questions and flashcards Coverage of the core concepts From getting familiar with the core concepts to establishing a study plan, this book is all you need to hang your hat on that certification!

ITIL Foundation All in One Exam Guide

Author : Jim Davies
File Size : 30.66 MB
Format : PDF, Kindle
Download : 383
Read : 894
Download »
Written by an Information Technology Infrastructure Library (ITIL) consulting and training expert, this all-new guide helps you pass the ITIL v3 Foundation certification exam and serves as an on-the-job reference. ITIL Foundation All-in-One Exam Guide takes you through ITIL Foundation v3 (2011), explaining the fundamentals of IT Service Management, the five stages of the service lifecycle, ITIL processes, functions within them, and their crucial interactions, all while clearing up common misapprehensions about ITIL and adding valuable insights and examples. The ITIL is the best practice framework adopted worldwide for managing IT services, and the ITIL Foundation Certification can be considered a pre-requisite for success for all involved in IT services, as well as a stepping stone to IT Service Management certifications in ITIL. Exam Tips, accelerated reviews, and end-of-chapter practice exam questions ensure you’re on track to pass the Foundation exam. Filled with practical exercises and examples that reinforce learning, the book and electronic content include more than 300 practice exam questions and exclusive, real-world examples of how an understanding of ITIL can be used to address common service management challenges. ITIL Licensed Product -- an official endorsement of the quality and accuracy of the book's content Electronic content includes practice exams in a customizable test engine, video training from the author on key concepts, worksheets, and a Quick Review Guide In-depth case studies analyze projects end-to-end through ITIL's framework, taken from the author's 40 years of experience as an ITIL consultant Jim Davies, ITSM UK’s 2013 Trainer of the Year and ITIL Champion provides his “10 Commandments” of IT Service Management

Availability Management Best Practice Handbook Building Running and Managing Effective Availability Management Ready to use supporting documents bringing ITIL Theory into Practice

Author : Gerard Blokdijk
File Size : 41.79 MB
Format : PDF, Mobi
Download : 582
Read : 1125
Download »
Availability Management allows organizations to sustain the IT service availability in order to support the business at a justifiable cost. The high-level activities are Realize Availability Requirements, Compile Availability Plan, Monitor Availability, and Monitor Maintenance Obligations. Availability Management is the ability of an IT component to perform at an agreed level over a period of time. This book covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating Availability Management. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement. The book starts with an initial strategy that is focused on planning Availability Management services that are completely aligned to requirements and are based on a mission statement. This business-oriented approach is refreshing and will keep IT grounded in the real reasons for Availability Management. More importantly is the process for careful selection of services to provide. An overly ambitious set of service goals will kill a Availability Management implementation early in its life by offering too much before there is a stable Availability Management process in place. This book is realistic and lays the foundation for a successful implementation. The section on the actual design of the Availability Management structure provides insights and information that can be applied to a large number of solutions. Since Availability Management will be organized in accordance with requirements and unique mission statements, this section of the book is like acatalog of patterns. It has excellent tips on how to best structure Availability Management to meet requirements and mission. The information on accurately estimating staffing requirements is consistent with industry best practices and something that, believe it or not, is often overlooked when Availability Management is established. This book gets into the meat by thoroughly covering the processes that are essential to running Availability Management. There are many topics that stand out as both unique [to books of this genre] and reflect best practices by the best-run Availability Management initiatives. Examples are change control, disaster recovery and vendor management. These topics show that the author not only considers business alignment, but also cross-functional alignment within IT. Professional resources and underlying technology are provided in detail. This book contains an in-depth coverage of operational requirements for Availability Management once it has been implemented. It hits all of the critical success factors, such as performance metrics, service level agreements, communications and internal evaluations. It even has a chapter on marketing, which is something that is important but not often done by most Availability Management initiatives. This proactive approach to keeping users (your customers) informed of new services, accomplishments and tips is excellent and will go a long way towards attaining high customer satisfaction scores - not to mention proving the value of Availability Management to IT and business management. You will find this book to be one of the best for planning and implementing world-class Availability Management.

PowerPoint 2007 For Dummies

Author : Doug Lowe
File Size : 78.45 MB
Format : PDF
Download : 630
Read : 951
Download »
Offers updated coverage of the new features and enhancements of PowerPoint 2007, including its new user interface, 3D rendering, improved formatting capabilities, integration with other Office 2007 applications, improved tables, and graphics and multimedia capabilities.

CompTIA A Certification All In One Desk Reference For Dummies

Author : Glen E. Clarke
File Size : 84.53 MB
Format : PDF, Docs
Download : 897
Read : 1015
Download »
This guide offers nine books in one, covering every aspect of the two required A+ exams, plus customisable test-prep software on CD-ROM.

Japanese For Dummies

Author : Eriko Sato
File Size : 41.34 MB
Format : PDF, Docs
Download : 549
Read : 1036
Download »
Japanese is a wonderful language, very different from European languages. It is also the gateway to the rich culture of the exciting and complex island nation of Japan. Some people get intimidated by the prospect of speaking Japanese—worried that it’s just too complex and different—but these fears are unfounded. While you can devote a lifetime to the study of this or any language, picking up the basics of Japanese doesn’t require any more than an interest and a willingness to try something new. Japanese For Dummies has everything you need to get off the ground with speaking the language. Author and Professor of Japanese Eriko Sato starts you off with the essentials of grammar and pronunciation, giving you a working sense of the language, before showing you Japanese in action. You’ll then explore vocabulary and expressions through dialogues taking place in situations such as: Introductions and greetings Eating and drink ing Shopping Exploring the town Talking on the telephone Asking directions Getting around Staying at a hotel You’ll also discover social customs, formalities, and manners, from how and when to bow to how to unwrap a present. Whether you simply want to introduce yourself to the Japanese language, say a few words to a neighbor or coworker, or you’re planning a major trip or study abroad in Japan, Japanese For Dummies will enable you to get the basics fast and work towards your own goal at your own pace. You’ll also find out about: How to use karaoke to help you learn Japanese Movies that will introduce you to Japanese culture and language Learning Japanese the “gourmet” way When ignoring “no, thank you” shows good manners Proper table manners Proper body language How to sound fluent And much more! With helpful vocabulary summaries, a mini-dictionary at the end, and an audio CD full of conversations and pronunciations, Japanese For Dummies assumes no prior knowledge of Japanese on your part—providing the perfect guide for a quick-but-thorough, lighthearted-but-not-lightweight introduction to the language.

CompTIA A Certification All In One For Dummies

Author : Glen E. Clarke
File Size : 68.77 MB
Format : PDF
Download : 615
Read : 179
Download »
Nine minibooks cover everything you need to earn the A+ certification CompTIA's A+ certification is the industry-leading entry-level certification for IT professionals, and this guide is the quick, easy way to prepare for the test. 1,200 pages of up-to-date information correlates with both the hardware and operating system exams and serves as a reference after the test-taking is completed. The minibooks cover each domain of the exam: A+ Groundwork, Inside the Box, Outside the Box, Maintenance and Troubleshooting, Operating System Basics, Managing The Operating System, Recovering Systems, Networking, and Securing Systems. You'll find plenty of sample test questions to get you prepared, too. CompTIA's A+ certification is vendor-neutral and validates the skills of entry-level computer technicians; it can be the ticket to a new or better job Certification requires successful completion of two exams; this prep guide covers all the core competencies required Nine minibooks cover A+ Groundwork, Inside the Box, Outside the Box, Maintenance and Troubleshooting, Operating System Basics, Managing The Operating System, Recovering Systems, Networking, and Securing Systems Covers installation, configuration, diagnosing, preventive maintenance, and basic networking, with extra information about Vista and a heavier emphasis on hardware Companion CD-ROM include the Dummies Test Engine, an exclusive, fully customizable test-prep software package that includes 400 exam review questions CompTIA A+ Certification All-In-One For Dummies, 2nd Edition is the best study guide to have as you prepare for the A+ exams! Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

A Bureaucratic Decision making Model as Applied to the New York AFDC Program

Author : Alan Larry Kessler
File Size : 88.54 MB
Format : PDF, Kindle
Download : 987
Read : 899
Download »

The Colorado Manufacturer and Consumer

Author :
File Size : 61.46 MB
Format : PDF, Mobi
Download : 347
Read : 733
Download »

Financial World

Author :
File Size : 33.8 MB
Format : PDF, Mobi
Download : 640
Read : 744
Download »

Therapeutic Evaluation of Hypnotics

Author : Willem Gerrit Zelvelder
File Size : 68.98 MB
Format : PDF
Download : 935
Read : 788
Download »

Managing the Construction Process

Author : Frederick E. Gould
File Size : 58.50 MB
Format : PDF, Docs
Download : 515
Read : 836
Download »
For a combined course in Estimating, Scheduling and/or Control; a course in Construction Process; or an Introduction to Construction Management. Comprehensive and unique in its perspective, this text covers all areas of the Construction Management industry with a balanced focus on both theory and practicality. It helps students gain a knowledge of the Building Industry as a whole, as well as, the technical skills required to manage a construction project from conception through occupancy.


Author : European Southern Observatory
File Size : 29.1 MB
Format : PDF, Docs
Download : 818
Read : 1137
Download »

Books in Print

Author :
File Size : 53.90 MB
Format : PDF, ePub, Docs
Download : 326
Read : 489
Download »

The British National Bibliography

Author : Arthur James Wells
File Size : 82.8 MB
Format : PDF
Download : 316
Read : 1211
Download »

Finanz archiv

Author : Georg Schanz
File Size : 61.35 MB
Format : PDF
Download : 627
Read : 372
Download »